Our Service Commitment

Safety:
Your pet’s safety and well-being is our first priority. We will take every precaution to ensure a positive and safe experience. Fuzzy Buddy Pet Services reserves the right to decline entry to any dog that presents behaviour issues which may be dangerous or disruptive to a group class. If your dog is assessed as unsuitable to participate in group classes you will be referred to private lessons and given a full refund for any remaining sessions.

Training Protocol:
We believe your dog is doing the best they can with the knowledge they have. We use positive reinforcement, rather than corrections, to teach the dog what we want instead of just saying “No!” We stand behind the training methods we use, which are based on the scientific principles of how dogs learn. From experience we know that, correctly applied, these methods are highly effective. Please note, the individual success of you and your dog depends on your commitment to your dog’s training. Therefore, we cannot guarantee success.
Policies

Vaccinations:
All dogs must be up to date with their annual vaccination schedule (including distemper, rabies, bordetella, parvovirus, and leptospirosis). You must provide proof of vaccination prior to the start of the first class. For fully vaccinated dogs, a Titers test is also accepted.

Behaviour & Safety:
Fuzzy Buddy Pet Services reserves the right to refuse service to any pet for any reason including, without limitation, if it appears that the pet is sick, injured, in pain, or that its behaviour could jeopardize the health and safety of other pets, pet owners, or our staff. Although we carefully screen all applicants, we occasionally discover a class setting is not appropriate a specific dog. We reserve the right to permanently remove a dog from our services at any time.

Payment & Refunds:
Payment for classes is due upon registration to confirm your spot in the class. A full refund will be provided if we are notified of cancellation at least five business days prior to the first class. If your dog is unable to attend all classes due to injury, illness, or start of heat cycle during enrolment, you will receive a credit for any remaining classes toward a future class.

Cancellations:
If minimum enrolment for a group class is not met prior to the first lesson the class may be combined with another, rescheduled, or cancelled. In the event a class is changed you may be transferred, receive credit toward a future class, or receive a full refund.

Group Class Attendance:
Participation in all class sessions is highly recommended as each class builds on the previous one. If you are unable to attend please let your instructor know as a courtesy.

Health:
Do not bring your dog to class if they are not well or in heat. Diarrhea, vomiting, lethargy or other changes in health or behaviour should be addressed by a veterinarian before your dog attends class.

Children in Class:
Family members are encouraged to attend group classes. To protect the safety of everyone in class, canine and human alike, please follow these class rules:
– Children under the age of 12 must be accompanied by a second adult and under parental control at all times.
– Running or yelling in class is not allowed.
– Children should not approach or pet any other dog in class without permission from the dog’s owner.